General Questions

1. When can I drive or return to work after my procedure?
You should be able to return to your normal routine the following day.

2. Where can I park?
There is parking behind our office, if you go to Dale or Monument Streets – ½ way down the block to the alley – will take you behind the building OR you may park on the street.

3. Does my insurance pay the procedure?
We can not guarantee payment. Because everyone insurance polices are different, therefore it is the patient responsibility to check with his/her insurance company.

4. Do I need to arrive early for my appointment or procedure?
New patients need to arrive 5-10 minutes early, if you have completed your paperwork; if you need to complete your paperwork please arrive 30 minutes early. Procedure patients are asked to check-in 30 minutes before their procedure time.

5. Why do I have to update my paper work yearly?
We need to make sure all information (personal, insurance, medical data, etc…) is current, so we can best serve each patient.

6. How much time should I allow for my office or procedure appointment?
For new office appointment, patients should allow approximately 1 hour. For follow up appointments, patients should allow at least  30 minutes. For procedure appointments, patients should allow a minimum of 1 ½ hours (this will depend on the procedures before yours).

7. Should I see the physician or the Nurse Practitioner?
You need to specify whether you would like to see the physician or NP. However, the Nurse Practitioner’s schedule is more flexible for appointments and she does everything (i.e. diagnosis, prescribe medication, order testing, etc…) that Dr Shafii does, except for colonoscopy, EGD, etc..

8. Why can’t I get a live person on the phone?
Our staff works very hard to answer all calls; however, if they are on the phone or with another patient, you will get their voice mail. Please leave a detailed message and your call will be returned. We try very hard to return all messages left on the same day.

9. Do I need to have a referral to have a procedure or office appointment?
Referrals are determined by your insurance. Most insurances are “open access” at this time, but you should always check with your insurance company to prevent billing issues. If you are trying to schedule a procedure only, we will need an “order” from your referring medical provider.

10. Do I need a ride before my procedure?
Yes, you will be sedated with you procedure, and someone with a valid drivers license and whom you are comfortable with taking you home.